Terms of Service – Viviero3D
Welcome to Viviero3D! Before using our website and making any purchases, please carefully read our Terms of Service. By using our website and services, you agree to the terms outlined in this document.
1. Acceptance of Terms
By using this website, you agree to comply with these Terms of Service and all applicable laws and regulations. If you do not agree with any of the terms, please do not use our website.
2. Description of Services
Viviero3D provides 3D printing services, including the creation of custom-made items such as planters, vases, pots, and other decor elements. All items are made individually according to the customer’s preferences.
3. Orders and Payments
When you place an order on our website, you agree to provide accurate information and pay all applicable charges. We accept payment through secure payment systems, including PayPal and other available methods. Once we receive confirmation of payment, we begin the manufacturing process of your order.
4. Order Cancellation
You can cancel your order within 3 hours of placing it. After this time, we will begin the production of your item, and the order cannot be canceled. Please make sure to review your order before confirming, as cancellations are not possible once production has begun.
5. Returns & Refunds
We accept returns within 14 days of delivery.
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Items must be unused, in their original condition, and submitted through our official Return Portal.
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Customers are responsible for return shipping costs unless the item is defective or damaged.
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Refunds are processed to the original payment method within 5–10 business days after we receive and inspect the item.
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Exchanges for different sizes or colors are available upon request.
For more details, please refer to our Return & Refund Policy