VIVIERO3D SHIPPING POLICY
Shipping, clearly explained.
Current information about production, shipping methods, delivery estimates, tracking, addresses, and carrier-related issues.
QUICK OVERVIEW
Made to order
Most Viviero3D products enter production after an order is confirmed.
Current destinations
The policy below is the source of truth for where we currently ship.
Rates at checkout
Available delivery methods and applicable shipping charges are shown during checkout.
Tracking provided
Tracking information is sent after an order has been dispatched.
Please review the complete policy.
The overview above is provided for convenience. The complete policy published below controls if there is any difference or conflict.
Shipping Policy – Viviero3D
At Viviero3D, every item is produced to order in our studio in Orlando, Florida, United States. We carefully prepare and package each order before shipment.
This policy explains our current processing times, shipping destinations, delivery methods, tracking, and delivery-related procedures.
Processing Time
All Viviero3D products are made to order unless otherwise stated on the product page.
Our standard processing time is 1–3 business days before shipment.
“Business days” means Monday–Friday, excluding U.S. federal holidays.
During peak seasons or high-volume periods, processing times may occasionally be extended. If we expect a significant delay affecting your order, we will contact you using the email address provided at checkout.
Shipping Destinations
Viviero3D currently ships orders placed through viviero3d.com within the United States only.
We do not currently offer international shipping through viviero3d.com.
Shipping availability for a specific address is determined at checkout.
United States Shipping Rates & Delivery Estimates
Available shipping methods and rates are displayed at checkout.
Our current standard shipping options are:
Economy: $7.50 — approximately 4–6 business days
Standard: $10.50 — approximately 3–4 business days
Express: $24.50 — approximately 1–2 business days
Shipping estimates refer to carrier transit time after your order has been produced and shipped. They do not include our standard 1–3 business day processing period.
Delivery dates and transit times are estimates and are not guaranteed.
Shipping Carriers
Orders may be shipped through USPS, UPS, FedEx, or another available carrier.
The carrier may be selected based on delivery speed, package size, weight, destination, service availability, and other shipping requirements.
Tracking Information
Once your order has been shipped, you will receive an email containing tracking information.
Please allow up to 24 hours for tracking information to begin updating after the carrier receives the package.
Customers are responsible for providing a valid email address when placing an order.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at info@viviero3d.com.
If the order has not yet shipped, we may be able to update the address. Address changes are not guaranteed once an order has entered fulfillment or has been transferred to the carrier.
If a package is returned to us because of an incorrect, incomplete, refused, or undeliverable address:
additional shipping charges may apply for reshipment
original shipping charges may be non-refundable, except where otherwise required by law
Lost, Delayed, or Misdelivered Packages
Carrier transit times are estimates and may be affected by weather, holidays, carrier operations, service interruptions, incorrect addresses, or other circumstances outside our reasonable control.
If tracking shows your package as delivered but you cannot locate it, please:
check your mailbox, porch, parcel locker, or other delivery location
check with household members, neighbors, or building management
allow up to 24 hours in case the carrier completed an early delivery scan
contact the applicable carrier when appropriate
If your package appears to be lost, significantly delayed, or misdelivered, contact us at info@viviero3d.com.
We will reasonably assist with available carrier inquiries or claims when applicable.
Damaged Deliveries & Order Issues
If your item arrives damaged, defective, incorrect, missing a part, or has another visible product-condition issue, please submit a request through our Returns & Order Support form within 48 hours of delivery whenever applicable:
https://viviero3d.com/pages/returns
Please include your order number, clear photographs of the item, and photographs of the shipping packaging.
Separate from the 48-hour damage-reporting period, customers may submit a general return or order issue request for review through our Returns & Order Support form within 14 calendar days after carrier-confirmed delivery.
The 14-day period is a request-for-review window and does not guarantee that a return will be approved.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
Please retain the damaged item and original packaging until the issue has been reviewed, as they may be required for a carrier claim.
Contact
For questions about shipping or delivery, contact:
Viviero LLC
Brand: Viviero3D
Orlando, Florida, United States
info@viviero3d.com
We typically respond within 1 business day.
