Return & Refund Policy – Viviero3D

At Viviero3D, we carefully inspect and package every order before shipment. Because most of our products are made to order, return eligibility is limited as described below.

Please review this policy before placing an order.

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Return Request Window

Requests concerning an eligible return, defect, incorrect item, or other qualifying order issue must be submitted within 14 days of delivery, unless a shorter reporting period is specifically stated below.

The 14-day request window does not mean that every product or every reason for return is eligible.

All return requests are subject to review under this policy.

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Eligible Return or Refund Reasons

We will review requests when an item:

• arrives damaged during transit

• has a manufacturing defect that materially affects its intended use

• is materially different from the product description

• is the wrong product or variant because of an error by Viviero3D

• is personalized or customized differently from the details confirmed for the order

Depending on the circumstances, an approved resolution may include:

• replacement

• replacement part

• repair or other reasonable correction

• partial refund

• full refund

The appropriate resolution is determined based on the nature of the issue and applicable law.

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Returns We Do Not Accept

We do not accept returns or exchanges based solely on:

• change of mind

• personal preference

• deciding that the product no longer fits the intended decor or space

• incorrect size selection when dimensions were clearly provided before purchase

• minor color differences caused by screens, lighting, photography, or normal material variation

• normal characteristics of 3D printing such as fine layer lines, seam placement, directional texture, or minor surface variation that does not materially affect the product's intended use

Please review product dimensions, materials, colors, options, and descriptions carefully before placing an order.

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Custom and Personalized Products

Custom and personalized products are not eligible for return based on preference, change of mind, spelling submitted by the customer, color selection, size selection, or other customer-provided choices.

They remain eligible for review if they:

• arrive damaged

• contain a manufacturing defect

• are materially different from the customization details confirmed for the order

• were produced incorrectly because of an error by Viviero3D

Customers are responsible for reviewing submitted names, wording, spelling, capitalization, punctuation, colors, sizes, and other personalization details before ordering.

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Damaged Deliveries

If an item arrives with visible shipping damage, please contact us within 48 hours of delivery whenever possible.

Please provide:

• your order number

• clear photographs of the damaged product

• photographs of the shipping box or packaging

• photographs of any visible damage to the package

Please keep the product and original packaging until we confirm that they are no longer needed, as they may be required for a carrier claim.

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Product Condition

If we authorize a physical return, the item must be returned in the condition in which it was received, except for the issue being reported.

Items may become ineligible for return or may qualify only for a reduced refund if they have been:

• used beyond what is reasonably necessary to inspect the item

• exposed to soil or water after delivery

• modified, painted, repaired, cut, drilled, glued, or otherwise altered

• damaged after delivery

• returned incomplete

• damaged because of inadequate return packaging

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How to Submit a Request

To request a return, replacement, or refund review, use our official Return Portal:

https://viviero3d.com/a/returns

Please provide:

• your order number

• the email address used for the order

• the reason for your request

• photographs when the request involves damage, defects, incorrect items, or another visual issue

We may request additional information or photographs when reasonably necessary to evaluate the request.

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Return Authorization

Please do not ship a product back to Viviero3D unless the return has been authorized and return instructions have been provided.

Depending on the issue, we may resolve a request without requiring the product to be returned.

Unauthorized returns may not be accepted or processed.

When a return is required, we will provide the applicable return address and packaging instructions.

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Return Shipping

When a return is approved because an item arrived damaged, defective, incorrect, or materially different from the confirmed order because of an error attributable to Viviero3D, we will provide an appropriate return shipping solution when a physical return is required.

We do not provide return shipping for requests that are not eligible under this policy.

Original outbound shipping charges are generally non-refundable unless the refund results from an error attributable to Viviero3D or applicable law requires otherwise.

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Replacements and Exchanges

We do not offer preference-based exchanges for a different size, color, or design after delivery.

If Viviero3D shipped an incorrect product, size, color, or other confirmed variant, we will review the issue and provide an appropriate correction.

For damaged or defective products, we may offer a replacement instead of a refund when appropriate.

Any replacement or exchange must be authorized by Viviero3D before the original item is returned.

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Refunds

When a refund is approved, we will initiate it through the original payment method unless another method is required or expressly agreed upon.

If inspection of a returned product is required, the refund will be initiated after the return has been received and reviewed.

After Viviero3D issues a refund, the time required for the funds to appear in the customer's account depends on the payment provider and financial institution.

You will receive confirmation when the refund has been processed.

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Order Cancellations

Cancellation requests must be submitted within 1 hour of purchase.

Because most Viviero3D products are made to order, production may begin after this period, and cancellation or modification may no longer be possible.

A cancellation request is not complete until it has been confirmed by Viviero3D.

Requests to change color, size, drainage, personalization, quantity, or shipping information are also not guaranteed unless confirmed by us.

Nothing in this section limits rights that cannot legally be waived.

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Contact

For questions regarding a return, replacement, or refund, contact:

Viviero LLC
Brand: Viviero3D
Orlando, Florida, United States
Email: info@viviero3d.com

We typically respond within 1 business day.