At Viviero3D, we are committed to delivering high-quality, custom 3D-printed products made specifically for your needs. Since each item is made-to-order and tailored to your preferences, we do not accept returns or offer refunds for non-defective products once an order has been placed.
However, if your item arrives damaged or defective, please contact us within 3 days of delivery with photos and a description of the issue. We will be happy to replace the defective item or offer a suitable solution.
We do not offer product exchanges.
Order Cancellations:
We allow cancellations within 3 hours of placing the order. After this period, production begins and cancellations are no longer possible.
Thank you for understanding and supporting our mission to create unique, high-quality custom pieces for your space.
E-mail: vivieroclient@gmail.com