Return & Refund Policy
At Viviero3D, we want you to feel confident and satisfied with every purchase. If for any reason you are not completely happy with your order, we accept returns within 14 days of delivery.
Conditions for Returns
Items must be returned in unused and original condition.
Returns must be requested through our official Return Portal within 14 days of delivery.
Customers are responsible for return shipping costs, unless the item is defective or damaged.
Custom or personalized items may not be eligible for return unless they arrive damaged or defective.
Exchanges
If you would like a different size, color, or variant, you can request an exchange instead of a refund through the same Return Portal.
Refunds
Once we receive and inspect the returned item, refunds will be processed to your original payment method within 5–10 business days.
How to Start a Return
Please submit your return or exchange request through our official Return Portal:
Order Cancellations:
We allow cancellations within 3 hours of placing the order. After this period, production begins and cancellations are no longer possible.
E-mail: vivieroclient@gmail.com