Frequently Asked Questions (FAQ)
1. What materials are used for your 3D printed planters?
All our planters are made using eco-friendly, plant-based PLA filament. It’s biodegradable, durable, and safe for indoor use.
2. Do your planters have drainage holes?
Yes! Most of our planters come with the option to include a drainage hole and a matching drip tray. You can also choose the version without drainage, depending on your needs.
3. Can I customize the color or size of a planter?
Absolutely! We offer multiple size and color options. If you have a specific request, feel free to message us — we’re happy to work with custom orders whenever possible.
4. Are plants included with the purchase?
No, plants and any decorations shown in the photos are for demonstration purposes only and are not included with your order.
5. Do you accept returns or exchanges?
Since every item is made to order, we typically don’t accept returns or exchanges. However, if your item arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we’ll do our best to make it right.
6. How long does it take to make and ship an order?
Each planter is made individually and usually ships within 3–5 business days. Shipping times may vary depending on your location.
7. Do you ship internationally?
Currently, we only ship within the United States via our online stores.
8. Where are you located?
We are based in Orlando, Florida, and all items are printed and packed locally with care.
9. What if I entered the wrong address?
Please contact us as soon as possible. If your item hasn't shipped yet, we can update the address. Once shipped, we’re unable to change it, and the customer will be responsible for reshipping fees if the package is returned.
10. How can I contact you?
You can reach us anytime via email at vivieroclient@gmail.com or through the contact form on our website. We usually reply within 24 hours.
11. How do I clean my 3D printed pot?
Simply rinse it with warm water and mild soap. Avoid harsh chemicals or scrubbing with abrasive tools to maintain surface quality.
12. Are these planters fragile?
No, our planters are printed from strong, eco-friendly plastic and are much more durable than they appear. They are lightweight yet sturdy.
13. Can I order multiple items in different colors?
Absolutely! You can select a different color for each planter using the dropdown menu on the product page before adding them to your cart.
14. What makes your planters eco-friendly?
We use plant-based, biodegradable PLA plastic and avoid plastic packaging whenever possible. Our printing process also generates minimal waste.
15. Do you offer wholesale or bulk discounts?
Yes, we love collaborating with retailers, interior designers, or event planners. Please contact us directly to discuss bulk pricing.